Privacy Policy

At cyrandiloveth, we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices in detail.

Last Updated:

February 15, 2025

Information We Collect

We collect various types of information to provide you with our self-development programs and improve your learning experience. This includes information you provide directly and data we gather through your interactions with our platform.

Personal Information

Name, email address, phone number, postal address, and other contact details you provide when registering or communicating with us.

Learning Data

Your progress through courses, quiz results, learning preferences, and feedback you provide about our programs.

Technical Information

IP address, browser type, device information, and how you navigate through our website and learning platform.

Communication Records

Records of your communications with our support team, including emails, chat messages, and phone call summaries.

How We Use Your Information

Your information helps us deliver personalized self-esteem building programs and maintain a supportive learning environment. We use your data for several specific purposes, always with respect for your privacy.

Program Delivery and Support

Providing access to your enrolled courses and learning materials
Tracking your progress and customizing your learning experience
Sending important updates about your programs and account
Offering technical support and responding to your questions

Communication and Engagement

Sending newsletters with self-development tips and program updates
Notifying you about new courses that might interest you
Following up on your learning journey and gathering feedback
Providing reminders about incomplete courses or activities

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles and Privacy Act 1988, you have important rights regarding your personal information. We make it straightforward for you to exercise these rights.

Your Key Rights Include:

Access: Request copies of the personal information we hold about you
Correction: Ask us to correct any inaccurate or outdated information
Deletion: Request deletion of your personal information in certain circumstances
Complaint: Lodge a complaint about our handling of your personal information

How to Exercise Your Rights

To access, correct, or delete your information, contact us using the details below. We'll respond within 30 days and verify your identity before processing any requests. For complaints, you can also contact the Office of the Australian Information Commissioner.

Data Storage and Security

We take protecting your personal information seriously. Your data is stored using industry-standard security measures, and we regularly review our practices to ensure your information remains safe.

Storage Locations

Your personal information is stored on secure servers located in Australia. We use reputable hosting providers that comply with Australian privacy standards. Some technical data may be processed through international services, but we ensure these providers maintain equivalent privacy protections.

Security Measures

We protect your information through encryption, secure access controls, regular security audits, and staff training on privacy practices. Only authorized team members can access your personal information, and they're bound by confidentiality agreements.

Data Retention

We keep your personal information for as long as necessary to provide our services and comply with legal requirements. Course progress data is retained for 7 years after course completion. Account information is deleted within 2 years of account closure unless you request earlier deletion.

Sharing Your Information

We don't sell your personal information to third parties. We only share your data in specific circumstances that support our service delivery or comply with legal requirements.

With trusted service providers who help us operate our platform (email services, payment processing, technical support)
If required by Australian law or to protect our legal rights
With your explicit consent for specific purposes
In the unlikely event of a business transfer, where your data would be protected under the same privacy standards

Third-Party Services

Our website uses some third-party tools for analytics and communication. These services operate under their own privacy policies, and we've selected providers that maintain strong privacy protections. We regularly review these relationships to ensure they meet our standards.

Cookies and Website Data

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. You have control over these cookies through your browser settings.

Types of Cookies We Use

Essential cookies: Required for website functionality and security
Analytics cookies: Help us understand visitor behavior and improve our site
Preference cookies: Remember your settings and personalize your experience

You can disable cookies in your browser settings, though this might affect some website features. Most browsers allow you to control cookies individually or block them entirely.

Changes to This Policy

We review this privacy policy regularly and update it when necessary to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, such as clarifications or contact information changes, will be posted here with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions or Concerns?

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Email: info@cyrandiloveth.sbs

Phone: +61414832841

Mail: 33 Clayton St, Hermit Park QLD 4812, Australia

We aim to respond to all privacy inquiries within 5 business days.